Returns & Exchanges
At Thieaudio, we stand by the craftsmanship of our high-fidelity audio equipment and offer a 30-day return window for products in original condition. We aim to ensure your listening experience meets our rigorous standards of acoustic excellence.
Initiate Request
Contact our support team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare Package
Securely pack the device in its original retail packaging, including all cables, ear tips, and accessories to ensure a full refund.
Ship Items
Affix the provided shipping label and drop off the package at an authorized courier location, ensuring you retain a copy of the tracking number.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing