Frequently Asked Questions
Everything you need to know about your THIEAUDIO experience.
What is the standard shipping timeframe for international orders?
International orders typically take 7-15 business days for delivery via standard shipping, while express options generally arrive within 3-5 business days depending on customs processing.
Do THIEAUDIO in-ear monitors (IEMs) come with a warranty?
Yes, all THIEAUDIO earphones and electronics are covered by a 1-year limited warranty that protects against manufacturing defects and hardware failures.
What is your return policy for high-fidelity audio gear?
We offer a 7-day return policy for items in original, unopened packaging. Due to hygiene standards for in-ear products, opened items may be subject to a restocking fee.
Are the cables on THIEAUDIO earphones replaceable?
Most of our IEM models feature industry-standard 2-pin or MMCX connectors, allowing you to easily replace or upgrade your cables for a customized listening experience.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional digital wallets to ensure a secure checkout process.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.